Simple Terms for Honest Craftsmanship

1. General Information

By placing an order or using this website, you agree to the terms and conditions outlined below. These policies are designed to protect both you, the customer, and our small-batch artisan business. We reserve the right to update or modify these terms at any time, and continued use of the website signifies your acceptance of any changes.

2. Handcrafted Nature of Our Products

All of our products are handmade and made to order, which means slight variations in color, texture, scent, or finish are natural and reflect the unique character of each item. These variations are not considered defects, but part of the beauty of handcrafted goods.

3. Orders and Payment

Full payment is required at the time of purchase. Once an order has been placed, it cannot be cancelled, refunded, or altered. Please review all product details carefully before ordering, and reach out with any questions beforehand — we’re happy to help ensure you select exactly what you need.

4. Shipping and Delivery

We take care to pack and ship each order securely. However, once a package has been shipped and tracking information is provided, ownership and responsibility transfer to the buyer. We are not responsible for lost, delayed, or damaged parcels due to carrier errors, weather, or other circumstances beyond our control.

If your order arrives damaged, please contact us immediately with photos so we can assist you in filing a claim with the carrier.

5. Refunds and Returns

Because every item is handcrafted and made to order, we do not offer refunds, returns, or exchanges — no exceptions. Please ensure your selections are correct before finalizing your order.

6. Limitation of Liability

Our products are created for personal enjoyment and general use only. To the fullest extent permitted by law, our business shall not be held liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products or website. By purchasing, you agree to use all products responsibly and at your own discretion.

7. Intellectual Property

All content on this website — including product images, text, designs, and branding — is the intellectual property of our business and may not be copied, distributed, or used for commercial purposes without prior written consent. Respecting our creative work helps protect the artisanship and originality behind each handcrafted piece.

8. Contact

For any questions about these terms or your order, please contact us at hello@lateliersauvage.ca. We’re always happy to help and appreciate your support of small-batch, handcrafted goods.